FAQ

        DELIVERY & CONDITIONS

Delivery

Estimated delivery times

  • Canada: Regular : 7 - 10 business days Express : 2 - 6 business days
  • We will do our best to ensure that these time estimates are accurate, but it is not in my power to guarantee them. The delivery time also depends on the delivery option that you choose.

Is it normal for my jumper to have a trace/odour of product on receipt?

IT IS NORMAL FOR THE JUMPER TO COME WITH A PRINT MARK / SMELL OF PRINT PRODUCT. THIS IS QUITE NORMAL AND WILL COME OFF AFTER THE FIRST WASH. 

How long does it take for a custom order?

For a custom order, it takes 5 to 10 working days for production before the shirt is shipped. After that, the normal postal service time is taken into account. 

Customs and import taxes

Any customs and import taxes are the responsibility of the buyers. 

 

Is it possible to pick up my purchase to avoid delivery charges?

Yes, you can select the option "COLLECT MY PARCEL" at the checkout. You will then receive a message when your package is ready. Our hours of operation are Monday to Thursday from noon to 4pm. We are located at 8220 Pascal-Gagnon in St-Léonard, Montréal, Québec. 

               

 Care instructions

We recommend washing all our products in cold water, inside out to protect the print as long as possible. Avoid the dryer at all times as it shrinks the cotton!

Tote bag: never wash them in the washing machine. 

 

        Exchanges and Refunds



If you are not satisfied with your order, we will gladly refund your money. However, the return postage and shipping of the new product is at the buyer's expense. If the returned item is not in its original condition, any loss of value will be charged to the buyer. Refunds must be requested within 14 days of receipt of the product.

NO EXCHANGE OR REFUND FOR GOODS IN SALES. NO EXCHANGE OR REFUND FOR PERSONALISED PRODUCTS. 

For an EXCHANGE, simply return the goods for a refund, then buy the correct size online.